Ticadoc currently runs two separate streams of Medi-Secure-Safe Certification: one to assist Medi, Wellness and Disabled Travelers find accomodation that meets their specific needs and another to assist Medi-Travelers understand and compare differences in standards of healthcare facilities across borders.

Medi-Secure-Safe Certification: Hotels

About Medi-Secure-Safe Certification: Hotels


For a hotel to achieve Medi-Secure-Safe Certification they must have in place industry best practice systems, processes, and procedures for Safety and Security. Naturally there is a large focus on the Hotels internal medical capabilities and any outsourced medical support arrangements that they may have in place.  Each hotel will have a different approach to how they service Medi-Travelers and will offer a different set of services to Medical Travelers.

It is important to remember that while a certified hotel has specific processes in place to support Medi-Travelers, a hotels medical or first aid support is never a substitute for a Hospital or Medical Clinic.

The Certification process is based on criteria gathered from the Ticadoc teams vast experience in Risk Management and Risk Assessment across the hospitality, healthcare and transport industries. Hotels complete an internal audit including a set of multi-stage, self assessment questionnaires and information requests with the answers and content reviewed and, where necessary, challenged by Ticadoc’s certification team. A Ticadoc team member may not necessarily conduct an on-site review.

So What Does Medi-Secure-Safe Certification Mean For Medi-Travelers?

  • This hotel recognises the unique needs of Medi-Travelers, the Disabled & Mobility Restricted Travelers.
  • This hotels staff have received training on the needs of Medi-Travelers are trained and prepared to make your stay as enjoyable as possible.
  • This hotel has in place systems and procedures to ensure that you have access to specially trained staff and concierge support, first aid and medical assistance should you require it.
  • This hotel has best practice Security procedures in place. During your stay you can rest comfortably knowing that this hotel has in place systems and procedures to deal with issues ranging from cyber crime, internal fraud, your physical security and management of your personal data.
  • This hotel has best practice Life and Safety systems in place – the physical environment at this hotel is safe. Everything from staff training, structural inspections, fire safety plans, evacuation plans, food and beverage procedures, checks of air conditioning systems, electrical systems and recreation facilities are being conducted and managed to a very high standard.

Medi-Secure-Safe Transparency: Healthcare Facilities

About Medi-Secure-Safe Transparency: Healthcare Facilities


The Medi-Secure-Safe Transparency: Healthcare Facilities is designed to assist Medical Travelers make more informed decisions. Despite the number of accreditations in the market it is still almost impossible for a Medical Traveler to get visibility of basic – yet critical – items such as the qualifications of medical staff conducting certain procedures (anaesthetics, surgical procedures etc) and processes and procedures around factors that are commonly associated with complications (such as surgical protocols and healthcare facility infections).

The Ticadoc Transparency measures firstly show how well prepared the hospital or clinic is to receive and support medical travelers as patients. This component is not a measure of quality or standards but looks at items such as the facilities ability to offer visa assistance, dedicated contact points for international patients, translation services, ability to cater for religious or dietary requirements and other specific medical traveler services.

The second set of areas that The Ticadoc Transparency certification deals with is a comparison of the healthcare facilities Practices, Procedures and Standards to ‘Ticadocs International Best Practice Benchmark’. The measures are designed to show potential patients how closely the standard of care in this facility compares to the best practice standards applicable in countries such as the U.S.A, the U.K and Australia.

A score below 100% does not necessarily reflect poor practices on the part of the facility. For instance, a healthcare facility may meet all required national standards in it’s country of operation, but where those national standards are different to those identified as Ticadoc’s International Best Practice, the healthcare facility may score less than 100% in this measure. Summarised results are available to any Ticadoc user for free and full details of any report are available to clients of Ticadoc’s Managed Service.

Ticadocs International Best Practice Benchmark is based on the following standards:

World Health Organisation
Guidelines on Hand Hygiene in Healthcare(2009)

The Royal Australian College of General Practitioners
RACGP (2006) Infection Control Standards for Office Based Practices (4th edition)

Australian Dental Association
Australian Dental Association (2008) Guidelines for Infection Control

Australian Health and Medical Research Council
Australian Guidelines for the Prevention and Control of Infection in Healthcare 2010 Australian Commission on Safety & Quality in Healthcare National Consensus Statement: Essential Elements for Recognising and Responding to acute physical deterioration

United States Centers For Disease Control and Prevention
Workbook for designing, implementing and evaluating a sharps injury prevention program (2008) Guideline for disinfection and sterilisation in healthcare facilities (2008) Guideline for isolation precautions: preventing transmission of infectious agents in healthcare settings (2007)

Management of multi-drug resistant organisms in healthcare settings (2006) Guidelines for infection control in the dental setting (2003)

Guidelines for environmental infection control in health-care facilities (2003) Guidelines for prevention of intravascular device related infections (2002; draft 2009)

United Kingdom National Institute for Health and Clinical Excellence

Surgical site infection prevention and treatment of surgical site infection (2008)
Prevention of healthcare-associated infection in primary and community care (2003)

UK Department of Health
Epic2: National evidence-based guidelines for preventing healthcare-associated infections in NHS hospitals in England (2007)

British Society for Antimicrobial Chemotherapy 
Guidelines for UK practice for the diagnosis and management of methicillin-resistant Staphylococcus aureus (MRSA) infections presenting in the community (2008)

Guidelines for the management of hospital acquired pneumonia in the UK: Report of the Working Party on Hopsital Acquired Pneumonia of the Brisith Society for Antimicrobial Chemotherapy (2008)

Canadian Critical CareTrials Group
Comprehensive evidence-based clinical practice guidelines for ventilator-associated pneumonia: prevention (2008)

European Association of Urology
European and Asian guidelines on management and prevention of catheter-associated urinary tract infections (2008)